Refund policy

At BINT™, we take great pride in the quality and craftsmanship of every abaya, hijab and accessory we send out.

Due to the intimate, wearable nature of our hijabs and accessories, all sales on these items are final once they have been shipped. This is strictly a hygiene measure. As items that come into direct contact with the skin, we cannot resell or restock them once they have been worn or used.

For abayas, we understand that sizing may not always be perfect. We therefore accept exchanges only where the original tags remain fully attached and have not been removed or tampered with. Items must be unworn, unused and returned in their original condition and packaging.

If the tags have been removed, we will not be able to accept an exchange under any circumstances.

We appreciate your understanding and ask that you review your order carefully before completing your purchase.

Exchanges

Exchanges are accepted on eligible abayas provided that:

  • The original tags are still fully attached and have not been removed or tampered with.

  • The item has not been worn, washed, altered or damaged.

  • The item is returned in its original condition and packaging.

We reserve the right to refuse an exchange if the returned item does not meet these conditions.

Unless the item received was incorrect or faulty, customers are responsible for the cost of returning an item for exchange.

Damaged or Incorrect Items

While we cannot accept returns for change-of-mind, we stand fully behind the quality of our products.

Every order goes through a quality check before dispatch. However, if your item arrives damaged, has a manufacturing fault, or you receive the wrong product, please contact us within 3 days of delivery with your order number and clear photos of the item.

Once reviewed, we will work with you to make it right.

Order Cancellations

Changed your mind? Orders can be cancelled or amended within 2 hours of placing them.

Once your order has entered processing or production, we are unable to guarantee any modifications or cancellations. 

Shipping

Once an order has been dispatched, BINT™ is not liable for delays caused by the carrier.

However, if your tracking shows your order as delivered but you have not received it, please get in touch with us and we will work directly with the courier to investigate.

By placing an order with BINT™, you acknowledge and agree to the terms of this policy.